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The Sales Process in BHPH is Underwriting
In BHPH, like any other automobile dealer, you’ll start the sales process out with a meet and greet. From there you should go in a different direction from other retail outlets. If you have been on a...
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What Happens in Vegas Better NOT Stay in Vegas
I recently attended and participated in the NABD Dealer Academy and the NABD Buy Here, Pay Here (BHPH) Conference and, man, what a week it was! Ken Shilson and Ingram Walters of NABD have a tremendous...
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Quick Response vs Quality Response
One of the popular buzzwords (It’s actually two words) in the industry when it comes to Internet Sales is “Response Time.” Oftentimes dealers fall into the trap of thinking that managing their...
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How to Motivate Your Customers: It’s a Gift
As I travel the country speaking to dealers, there are several questions that have come up consistently in the 20 years I have been in this business. One of them is: “Why do I need to give something...
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Check Your Used Vehicle Manager’s Thinking… Then Have a Conversation
Mr./Ms. Dealer: There continues to be a great deal of misconception in sales managers’ thinking about why they’re not able to increase used vehicle volume. Industry metrics confirm that those dealers...
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